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Mick's Kitchen - Upscale Catering & Chef Curated Experiences
Terms and Conditions
Catering:
1. Deposits & Payments
A non-refundable deposit is required to secure any event date.
Your date is not reserved until the deposit is received.
Remaining balances must be paid by the deadline listed on your invoice.
All deposits, partial payments, and full balances are non-refundable.
Payments may be made via credit card, debit card, ACH, or merchant invoice.
Chargebacks & Fraud
Attempted chargebacks for approved, confirmed services (signed or unsigned) will result in:
Immediate cancellation of services
Legal collection efforts
Recovery fees, attorney fees, and administrative fees
We retain the right to dispute chargebacks with banks, processors, and credit agencies.
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2. Guest Count & Menu Changes
To maintain product ordering, staffing, and preparation:
Guest count rules
Guest counts cannot be reduced at any time after booking.
Guest counts may be increased (if staff and product availability allow).
Higher guest counts incur additional per-person fees.
Menu changes
Menu changes are not accepted within 7 days of the event.
Premium seafood, steaks, and specialty items may require earlier lock-in (10–14 days).
All changes must be submitted in writing.
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3. Allergies & Dietary Restrictions
Client must provide all allergy information in writing before the event.
We accommodate allergies and restrictions when notified early.
We are not responsible for reactions caused by:
undisclosed allergies
cross-contact in third-party venues
guests consuming food not prepared by us
Some foods are prepared in shared kitchens and may contain traces of allergens.
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4. Event Timing, Setup, Staffing
We arrive onsite based on your coordination and event timeline.
We provide setup, breakdown, cleanup, and replenishing as listed in your package.
Client must ensure access to the property at the agreed time.
Delays caused by venue access may incur additional charges.
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5. Service Location Requirements
Client must provide a safe, accessible environment for:
Staff
Equipment
Food preparation
Transport
Parking
We reserve the right to refuse unsafe conditions (environmental hazards, dangerous guests, violent behaviors, extreme temperatures, etc.).
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6. Cancellation Policy
Cancellations at any time result in forfeiture of the deposit.
Cancellations within 14 days of the event require full payment, as food, labor, and prep will already be underway.
No refunds are issued for no-shows, guest count drops, or venue challenges.
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7. Photography & Media Release
We may photograph events for marketing unless you request otherwise in writing at least 72 hours before the event.
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8. Liability Limitations
Mick’s Kitchen & Catering LLC is not responsible for:
Undisclosed allergies
Guest misconduct or injuries
Venue hazards
Power outages or equipment failure caused by venue conditions
Food removed from temperature control by guests
Weather-related issues
Damages caused by third parties
Our total liability shall not exceed the amount paid for the event.
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9. Contract vs. No Contract
These Terms & Conditions apply:
✔️ With a signed contract
✔️ Without a signed contract
✔️ With digital confirmation
✔️ With a paid deposit
✔️ With an accepted invoice
✔️ With verbal or written approval of services
Any payment made is acceptance of these Terms.
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10. Disputes
Any disputes must be submitted in writing.
Disputes related to payments, services, or chargebacks will involve our payment processors, legal counsel, and collection partners.
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11. Updates
We may update this Privacy Policy or Terms at any time. Continued use of our services means you accept the updated policies.
Seasoning:
1. Product Usage:
Mom and Mick's Seasonings are intended for culinary purposes only. Keep out of reach of children and store in a cool, dry place.
2. Allergen Disclaimer:
While our seasonings are crafted with care, they are made in a facility that may handle common allergens such as nuts, soy, and gluten. Please review the ingredient list carefully before use.
3. Shipping and Returns:
Orders are processed within 3-5 business days.
Due to the nature of food products, all sales are final. However, if you receive a damaged or defective product, please contact us within 7 days of delivery for a replacement.
4. Liability:
Mom and Mick's is not responsible for improper use, storage, or handling of the product. Always follow the provided storage and usage instructions.
5. Intellectual Property:
All packaging, branding, and designs are the exclusive property of Mom and Mick's. Unauthorized use or reproduction is prohibited.
By purchasing Mom and Mick's Seasonings, you agree to these terms and conditions. For questions or concerns, contact our customer service team through our website.
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